Somewhat against my better judgment, I ordered a premium-price kit from Fos Scale Models about a month ago. I finally got a notice from PayPal that it had shipped on July 24. However, the USPS tracking hasn't been updated since July 29, and although the USPS parcel tracking says I should have received the parcel on August 5, I haven't received it. Does anyone have any experience with this sort of problem with USPS?
I've e-mailed Fos over the problem, although my experience has been that he doesn't respond to e-mails. I did say in my e-mail (1) that his response, or lack of it, would be referred to PayPal if I had to escalate, and (2) I noted that although he charged a premium price for the kit, I didn't seem to be getting premium service. (A $300+ kit and he doesn't use UPS!)
My experience with Fos has never been good -- in fact, my LHS once carried his kits, but the guy said he'd never had a simple transaction with the guy -- there was always some sort of complication.
Any experience in resolving this sort of problem would be useful!
First call the local post office to see where the package is and let them know it wasn't delivered. I have never had a problem with the USPS and I get a few items from ebay that way. I did once have a package delivered to the wrong address locally and after a week I called the shipper and they replaced the items. about a month after that the neighbor showed up with a very wet package that he had found in the shrubs beside his door. It was the missing items, and I callled the original shipper and told them what had happened and since it was only a 25 dollar item they said to just keep them with their compliments. I think I had a substitute carried that did that.
You are way more forgiving than I am. Had I had all the problems you have had with this company I would have found something else from another supplier. You are a patient man.
Charlie
I have never has that problem with USPS, the longest time a tracking number hasn't produced info was 3 days and by that time I had the product already and there was no issue.
Seems like in your post you know where the problem lies, with the seller, and I suggest you breaking your ties with him and looking for some other place to buy from
I have currently a problem with two USPS parcels that had their last tracking info 8/1 in Chicago and Ft.Wayne but have been delivered yesterday here in Germany. Their online status is still to be in Chicago and Ft. Wayne, Oh.
That has never happened before. It is "usual" that one tracking point is missed but never all over a period of 8 days.
Charlie B Wrote:First call the local post office to see where the package is and let them know it wasn't delivered.
That's what I'm doing now with one package. It was supposed to be delivered to Phila (10 miles away) on July 14th... It's not there. The Post Office where I sent it from is calling the distribution center (last scanned location) to see what's going on...
USPS tracking can be a joke just like Pay Pals "your purchase has shipped"..Yeah,right I bought and paid for a locomotive around 10 AM on a Sunday and by 2 pm my order has "shipped"..The seller stated that he only ships Monday,Wednesday and Friday..He was promt..I got a message from him stating he shipped the locomotive in Monday afternoon mail..Three days later it arrived.USPS tracking never did catch up with the parcel after stating it had been accepted.
Here's the e-mail I sent the guy this morning:
Quote:My wife went to the post office to check on it – according to them, it’s on a truck in Ohio.
My concern continues to be that you charge more than $300 for the kit, with a surcharge for shipping – yet according to the post office, it went the cheapest way. Frankly, especially with a surcharge, it should have gone UPS.
This is the third time I’ve had problems with your products. I’ve never had a simple order from Fos. I regularly get kits from BEST, Mount Blue, South River, etc, and have never had a problem. I’ve never had an order with Fos that HASN’T had a problem.
It seems to me that you’re shooting yourself in the foot here, I could have purchased several of your kits but held off knowing I’d have extra stress in doing so.
The package finally got here with today's mail, 3 weeks after it was shipped. I will say that Doug Foscale made things right, and the kit is worth the wait (and the price tag, for that matter).
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He can be frustrating to deal with, but now and then one of those kits on the layout is a nice feature.
The package finally got here with today's mail, 3 weeks after it was shipped.
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What happen? I bought freight cars off e-Bay that was located on the left coast and had then in 5 days by priority mail.
Sounds like you used economy shipping and even at that 7-10 days is the norm.
Brakie Wrote:The package finally got here with today's mail, 3 weeks after it was shipped.
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What happen? I bought freight cars off e-Bay that was located on the left coast and had then in 5 days by priority mail.
Sounds like you used economy shipping and even at that 7-10 days is the norm.
Just routine for the USPS I'm guessing. Isn't this the organization that sometimes delivers mail 30, 40 or even 50 years late, with no explanation of where it's been all that time? :? Even with tracking, it's likely that the system screwed things up and I'm sure that even UPS or FedEx looses track of a package every now and then. The big thing here is that adding a few dollars for more reliable shipping makes for a happy, and repeat, customer.
I'm in charge of a craft program at a church camp in the local mountains. This year we got a lathe and I have been teaching the kids to turn pens. I ordered more pens out of a company in Philadelphia on a Monday and paid to have it shipped Express Mail. They mailed it out on a Monday from Philly (the post office said it would arrive by Friday (it was ordered and sent out during the 4th of July week). It showed up 10 days later! When I went into the Post office to ask about the package, they told me 200 packages had been shipped out of Philly on that Monday, and some of them had been delivered, but they didn't know where the rest were!
Russ Bellinis Wrote:I'm in charge of a craft program at a church camp in the local mountains. This year we got a lathe and I have been teaching the kids to turn pens. I ordered more pens out of a company in Philadelphia on a Monday and paid to have it shipped Express Mail. They mailed it out on a Monday from Philly (the post office said it would arrive by Friday (it was ordered and sent out during the 4th of July week). It showed up 10 days later! When I went into the Post office to ask about the package, they told me 200 packages had been shipped out of Philly on that Monday, and some of them had been delivered, but they didn't know where the rest were!
Don't they guarantee Express Mail? I thought if they say three-day delivery and it isn't there, don't they refund the postage? I could be confused with some other delivery company though...
Don:Just routine for the USPS I'm guessing. Isn't this the organization that sometimes delivers mail 30, 40 or even 50 years late, with no explanation of where it's been all that time?
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Unless the mail was in the mail storage car on the PRR that needed RIP and the car was placed out of service scheduled to be scrapped instead of repaired..The scrappers cut the locks and found the mail----in 1987 25 years later..The car set at the scrappers for several years awaiting the torch.
Brakie Wrote:Don:Just routine for the USPS I'm guessing. Isn't this the organization that sometimes delivers mail 30, 40 or even 50 years late, with no explanation of where it's been all that time?
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Unless the mail was in the mail storage car on the PRR that needed RIP and the car was placed out of service scheduled to be scrapped instead of repaired..The scrappers cut the locks and found the mail----in 1987 25 years later..The car set at the scrappers for several years awaiting the torch.
Can we assume that they sent the mail out in 1987 rather than waiting that few extra years? It wouldn't surprise me if they did.
You occasionally read where a postcard or a letter shows up 25 or 30 years later with no explanation or note that they found it under some piece of equipment that they just replaced or somewhere else. You wonder though, how they can loose track of a package for so long. I can see losing it forever (theft, no address, crushed under a truck :o ) but every package has a tracking code....
