Questionable Service

[ezdays]

Yep, a little common courtesy can go a long way in turning an irate customer who will tell anyone that will listen how bad he was treated, into a satisfied customer or even just a placated customer that at least feels he wasn't ignored. It's not good business to do otherwise. Our biggest complement as a business owner was when one of our best customers told me that we didn't always get it right, but we sure busted our buns to make it right. That's how we kept our customers happy and some of them coming back for some 25 years. I still get together for poker with some of them a couple of times a year.