06-21-2010, 04:55 PM
Hi Gary,
Good letter. They should be lucky to have such a customer as you. It is too bad that they didn't take it to the next step, so you will now have to tell them what they should do. I think you are well within your rights to craft a much sterner followup letter suggesting that they provide replacements (once the Quality Control issue is fixed), which is what they should have offered.
If you really want to push it, you can tell them that after returning the defective panels for a refund, you intend to replace use 6P6C telco jacks.
I would also suggest you find a specific name for this letter, such as a VP or whatever ranking they use at Digitrax.
Hope that helps.
Cheers,
Andrew
Good letter. They should be lucky to have such a customer as you. It is too bad that they didn't take it to the next step, so you will now have to tell them what they should do. I think you are well within your rights to craft a much sterner followup letter suggesting that they provide replacements (once the Quality Control issue is fixed), which is what they should have offered.
If you really want to push it, you can tell them that after returning the defective panels for a refund, you intend to replace use 6P6C telco jacks.
I would also suggest you find a specific name for this letter, such as a VP or whatever ranking they use at Digitrax.
Hope that helps.
Cheers,
Andrew