06-21-2010, 06:17 PM
Sounds like a dropped ball, but I would pick it up again, hand it to them, and say, "Ssssoooooo..........? I would like to send it back rather than have to modify it myself. May I have an RA?" Hopefully you'll get a, "D'Oh!! Sorry, yes, here it is...."
I sent their tech people an inquiry by email just this morning, and had an answer 90 minutes later. So, I would have to say they are responsive, but maybe we'll have to make allowances for the odd boneheaded approach to customer observations and requests for help
-Crandell
I sent their tech people an inquiry by email just this morning, and had an answer 90 minutes later. So, I would have to say they are responsive, but maybe we'll have to make allowances for the odd boneheaded approach to customer observations and requests for help
-Crandell