01-08-2009, 03:21 PM
I have no frustrations with Bowser. They did get me the parts that where missing and placed the form letter in the box. Attached to that form letter was a "Replacement parts" order form.
I am sure that companies such as Bowser are contacted several times a day by modelers who lost, broke, or otherwise disfigured parts and are looking for the replacement for free. That is why they have policies in place to deal with such things.
They took care of me graciously, and in a timely manner. I am grateful for their effort, and I would not hesitate to order anything from them, or Standard Hobby. As a matter of fact, I was looking at ordering detail parts from Bowser and their afilliate companies so I can dress up my other locos. The Cal-Scale parts are very nicely cast and even the simplest of items can make a huge difference in a models appearance.
Matt
I am sure that companies such as Bowser are contacted several times a day by modelers who lost, broke, or otherwise disfigured parts and are looking for the replacement for free. That is why they have policies in place to deal with such things.
They took care of me graciously, and in a timely manner. I am grateful for their effort, and I would not hesitate to order anything from them, or Standard Hobby. As a matter of fact, I was looking at ordering detail parts from Bowser and their afilliate companies so I can dress up my other locos. The Cal-Scale parts are very nicely cast and even the simplest of items can make a huge difference in a models appearance.
Matt
Don't follow me, I'm lost too.