WHOLSALE TRAINS

[e-paw]

I had the polar opposite experience with them when I tried to order a set of the BLI centipedes from them. I was told by them that I was going to get one from Broadways first run, after they were out for about a months time I sent them numerous Emails that were not answered by them. Only after I called them was I told that I would be getting one from the 2nd run because they did not order enough of them to fill their first group of orders. So I would have to wait a little longer. At the time of this call I asked to speak with a manager, but none was available. So I waited. A few weeks later someone got hold of my check card # that was used to put the deposit on the centipedes, I Got a new # from the bank called up Wholesale trains gave it to them and was told that the 2nd would be in next week. The next week came, they tried to charge the old card # ,it was declined and they canceled my order. So I called them again, explained to the very person that I gave the new card # to what had happened and again asked to speak to a manager, none was available again. He told me that She ( the manager )would call me back, I Never got a call. Just an email saying that I would now have to wait for the 3rd run, no apology for the mistake. I called them back and asked them to cancel my order, they wanted to charge me a cancellation fee. At this point I was furious, and asked for a manager again, you guessed it none was available. The only good that came from this is that they were unable to charge me the cancellation fee because they lost my new card # There stupidity worked against them. I will NEVER give them any business again. The only bad part to this story is that I don't want to own the centipedes any more because they would only remind me of the whole experience.