06-08-2012, 11:23 AM
MountainMan Wrote:steinjr Wrote:Well, assuming that the publishers have accountants who can count and sales people who knows their job, I can only surmise that they have made the decision that it costs them less to replace the occasional mangled issue (and having to have the customer service representatives read the occational email from a grown man behaving like a small child throwing a temper tantrum) than it costs to wrap all copies for shipment.
Smile,
Stein
You actually equate customer dissatisfaction with" a small child throwing a temper tantrum?"
No. I am comparing the way he is dealing with the problem with a child throwing a temper tantrum.
The problem is relatively trivial - one copy of a magazine that has a couple of crunched corners. The reasonably mature way to deal with it is equally trivial - you either ignore the damage, which does not prevent the reading of the magazine, or you request a replacement issue.
Instead the OP apparently had a need to post five photos to illustrate a couple of curled corners on a magazine, ranting about how he "swear to never subscribe to their rag ever again", whining about how the Kalmbach web site made it impossible to complain (when there was a "damaged/missing" issue in plain view in the first drop down box), and talking about "giving them a piece of my mind". It is essentially throwing a tantrum.
A slightly crunched magazine is not one of the great dramas in life. No need to make it a major drama.
But enough about this subject. Let's move on.
Smile,
Stein