Service level and penalty

[jwb]

In the past, SP ran special locals from West Colton to Gemco (Van Nuys) with one or two cars if a lack of the parts in them would shut down the GM auto plant there. However, this level of service would be for the very largest and most influential customers. My family knew the former AVP Traffic who was responsible for the GM business, and GM gave him a brand new Cadillac when he retired -- a sign of how important that business was to SP.