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A word of thanks to some manufacturers' tech support - Herc Driver - 07-08-2010
I'm sure everyone has, from time to time, had problems with the products they've purchased. Today, I got two Athearn Nscale FP45's (Tsunami Soundtraxx sound) and had problems programming one of them. So like anyone else, after reading the directions and trying about a hundred times
, I called the tech support line of every manufacturer involved. Within an hour, I received calls from Athearn, Soundtraxx, and Digitrax - all offering advice that ended up not only teaching me something about how DCC works, but ultimately solving the problem.
So here's a public "thanks" to the tech guys that came to the rescue and solved my problem. 
Re: A word of thanks to some manufacturers' tech support - Charlie B - 07-08-2010
Thanks for posting this. So often we get fluffed off, and it it's nice to hear some good news about customer service, and great that the problem was resolved for you.
Charlie
Re: A word of thanks to some manufacturers' tech support - ngauger - 07-08-2010
Great!! Glad it worked out for you!!!
Re: A word of thanks to some manufacturers' tech support - nachoman - 07-08-2010
Charlie B Wrote:Thanks for posting this. So often we get fluffed off, and it it's nice to hear some good news about customer service, and great that the problem was resolved for you.
Charlie
I couldn't have said it better.