Correspondence with Digitrax

[Gary S]

I would continue to follow up and demand a proper response, however, watching the way you work and the speed at which you get things done, I suppose that you would not have the patience to wait for Digitrax to correct the problem. Knowing you, you will have your layout completed and will be adding a 2nd story to that way-cool train complex you have built by the time they fix things!!!

Thanks for the compliment, and as I posted to Kevin, I went ahead and fixed the problem. That's kind of why I am wondering why I should even be thinking about the response from Digitrax. Like so what? They sent some messed up product, I fixed it , so good enough.

But let's make a comparison. Also around 4 years ago, I bought a couple hundred Intermountain metal wheelsets from the LHS for all my cars. I remember those wheels being extremely shiny and bright right out of the box, like a triple polished chrome mirror finish. Last winter, I purchased another 100 wheelsets off the internet. Well, they arrived and as I opened the box, expecting those same bright shiny pretty wheelsets, much to my dismay, the wheelsets were a grimy dirty mess! Like a coating of black oil on them. I began to suspect that these were not Intermountain wheels at all, but some slight of hand somewhere - crappy wheels placed in an Intermountain box and sold for Intermountain prices. I did note that the oil would wipe off, leaving the wheels shiny silver, but not the same shine I had remembered from the past. I sent an email to Intermountain noting my concern, and their response (multiple responses actually) was very warm and personal. They informed me that there had been a change in the manufacturing process and they were now shipping the wheelsets with an oil coating to protect them from the adverse elements found in some warehouses and cargo holds. They also said that the internet hobby supply I purchased the wheelsets from was one of their large customers and they didn't feel anything was wrong. Obviously the folks at Intermountain acted like they cared about one of their customers, and I suppose that is really all I ask.