06-21-2010, 06:25 PM
Selector Wrote:Sounds like a dropped ball, but I would pick it up again, hand it to them, and say, "Ssssoooooo..........? I would like to send it back rather than have to modify it myself. May I have an RA?" Hopefully you'll get a, "D'Oh!! Sorry, yes, here it is...."
I sent their tech people an inquiry by email just this morning, and had an answer 90 minutes later. So, I would have to say they are responsive, but maybe we'll have to make allowances for the odd boneheaded approach to customer observations and requests for help
Crandell, I am glad to hear you got a quick response on the tech question. Seeing that I am pretty much married to digitrax, I don't really have a choice when buying new stuff now. So, I am hoping that they are actually much more customer friendly than that email response I got back. I'll wait it out and see. And after a week or so, then maybe I send them a follow-up email explaining to them how customer relations should work!
Three Foot Rule In Effect At All Times