11-25-2012, 03:00 PM
Just before I got out of the car business a year ago , I waited on a middle aged man ...he was in a very glum mood .
He said " I have to replace my Cavalier , but I'm looking for mini van " ....then almost immediately " my daughter wrecked it last week "
I remembered an article about a Cavalier crossing the center line and hitting a transport . There was a fatality reported but no details .
" Was she the girl that hit the truck ? " I asked , quietly
He nodded
This is when you don't know what to say ......." I'm sorry for your loss " about covers it under the circumstances .
Then he looked at me a said ..." It was her own fault , she was texting " ....
I was stunned to say the least .....can't imagine how he felt about what a waste it all was .
T
He said " I have to replace my Cavalier , but I'm looking for mini van " ....then almost immediately " my daughter wrecked it last week "
I remembered an article about a Cavalier crossing the center line and hitting a transport . There was a fatality reported but no details .
" Was she the girl that hit the truck ? " I asked , quietly
He nodded
This is when you don't know what to say ......." I'm sorry for your loss " about covers it under the circumstances .
Then he looked at me a said ..." It was her own fault , she was texting " ....
I was stunned to say the least .....can't imagine how he felt about what a waste it all was .
T
To err is human, to blame it on somebody else shows management potential.