07-11-2013, 10:06 AM
Another point of view. When I worked retail back in the bronze age (I'm a little younger than Dom 
) we had explicit instructions from our manager than we were to answer the phone regardless of whether a customer was in our department. The greatest majority (probably 85-90%) of our business came from phone calls, thus they had priority over the living, breathing customer.
Tom
) we had explicit instructions from our manager than we were to answer the phone regardless of whether a customer was in our department. The greatest majority (probably 85-90%) of our business came from phone calls, thus they had priority over the living, breathing customer.Tom
Life is simple - Eat, Drink, Play with trains
Occupation: Professional Old Guy (The government pays me to be old.)
Dinosaur Rider
Occupation: Professional Old Guy (The government pays me to be old.)
Dinosaur Rider