07-12-2013, 12:33 PM
The proper way of handling that IMO is for the guy on the phone to momentarily interrupt the call to say to the customer " I'm going to be 5 minutes, is that OK ? " ....assuming it's an important call . If it's a "filling the time call " , GET OFF THE PHONE !
I've been in retail for 25 years and I do know you can't afford to be rude . I could say a lot more about the subject but I won't right now .
T
I've been in retail for 25 years and I do know you can't afford to be rude . I could say a lot more about the subject but I won't right now .
T
To err is human, to blame it on somebody else shows management potential.