scalescene's customer service

[nomad]

Some of you may remember this from the "other forum".

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Well, recently I had computer problems and lost some files that I didn't back up. :oops: One of the files was the plans for this building that I had bought at Scalescenes.
I took a chance and e-mailed the company, and they sent me a replacement file . That is what I call customer service, and they will definitely get my business again. It's nice to find a company that treats it's customer's right, instead of constantly trying to milk your wallet.

Loren

[iis612]

Now if only more would follow that buisness model

[TCWORLD]

They are definately a great company.

[MountainMan]

Now if only more would follow that buisness model

You are likely to see more of it as small businesses struggle to stay afloat. Enhanced customer service is a very cheap and effective way of keeping customers. Tichy is a very good example of that.

[nomad]

If that's the case mm, I am all for it. It's much nicer doing business with a company you can praise instead of one you sling mud at.

Loren

[MountainMan]

There have been big changes in customer service at the Caboose in Denver, although I still prefer my LHS in the 'Springs.