Gumpolean's latest post

[ezdays]

I have a reasonable idea what "customer service should be."
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Yeah,back then.

The modern way:
AB&C (fill the blank).Thanks for calling our customer relations department. Sorry all of our customer relation experts are busy..Please leave your name and phone number at the tone and one of our customer relation experts will return your call.

And the return call never comes.

Yup, but if they do call you back, it's at their convenience, not yours.

The other one that's common is when you're on hold for a half-hour and then you hear, "CLICK-CLICK.... buzzzzzzzzzzzzzzzzzzzzz", and you have to redial to get back at the end of the line. That can also happen after one person says, "Let me transfer you to Andy Smith, he's our expert on (whatever it is that you're calling about)....CLICK-CLICK.... buzzzzzzzzzzzzzzzzzzzzz", and you're at the back of the line again since you have no idea how to directly get a hold of Andy ...