Do you buy from LHS's or Online?

[RobertInOntario]

I try to buy or order from my LHS exclusively, unless his price on a particular item is too high to bear, then I'll buy on line. Occasionally, he has actually called me to let me know that his price was much higher than a competitor's price and to buy it from "the other guy." He consistently orders whatever I need, takes returns for refunds (although store policy is the opposite), and lets me know of good deals coming from his distributers. Plus, it's great walking into a store and being greeted by the owners and staff. People that know your kid's names, likes and adventures. At Christmas time, they've even let the kids pick something off the rack as a "thank you" Christmas present. Granted, I've dropped some serious money into that store, and that fact does not go unnoticed by the owners. They go out of their way to make my family feel special, provide great service, and all at a fair price. At some point, we stopped being "just customers" and all became friends.

Yes, I can relate to all of the above. I have a similar relationship with the LHS that is near my house. The staff is friendly and helpful, and have donated model kits as prizes to my kids' school (for a contest/fundraiser that was happening at the school that was sponsored by local businesses). The prices at this LHS can be a little high, but there are deals to be found, and the staff always offer great advice. Rob