How to make money as an LHS owner

[sgtcarl1]

I would like to put in my 2 1/2 cents worth, if I may. I do not have a LHS in my area. There are only two model train shops in Roanoke, sixty miles away. They are both okay, but they'd rather talk and sell RC stuff. I have made them offers of a slightly lowered price, but have been informed I should leave them my phone number, and they'd call me if they ever decided to lower the price. I did, they didn't.

Having worked in retail sales most of my adult life, I know what's what when it comes to pleasing customers. They may not always be right, but they are the one paying your bills. The most important person you'll ever meet is the one buying from you. Don't insult people's intelligence, they may actually know what they are talking about. Determine what kind of day you are going to have, (hopefully a good one,) and don't let any one change it. Nobody comes in to your place of business to be grumped at, or be treated in a condescending manner. Be willing to listen to your custmer's woes, within reason, if they need to vent to you. Don't accept abuse from anyone. Smile at them, and make them your friend. It's far easier to deal with a friend than an enemy.

I think that's about 2 1/2 cents worth!!