How to make money as an LHS owner

[Charlie B]

Yes Andrew, you have hit it right on the head. I am very close to the owners of a local hardware store. They have always done very well, and beat any competition because they know their business, and treat the customers right. Their business has been dropping off seriously for the last 3 years. So, do you think it just might be that they decided they didn't need to be open on Saturdays 3 years ago. These guys have been in the business for 40 years, You would think they would have known better.
They will be open on Saturdays once again beginning next week.
Charlie