01-24-2011, 08:10 AM
I worked retail for a number of years. Some of the Model railroad manufacturers have lost site of the fact that customer service is what keeps them in business.
There are a great number of folks in this business that do care. MRC, BLI, Bowser, and Branchline are some that have given me great service with warranty, missing parts or upgrades. Wholesale trains, M B Klein, Trainworld and Litchfield Station are dealers I can highly recommend, and I have one hobby shop that is only 20 miles away that has a good stock of small parts that are priced reasonably.(his personality is lousy which is a minus)
I know that everyone has problems at times. It is the folks that handle the problems well that get the repeat business. Some of the bigger players figure they can fluff off the problems because they still have lots of folks willing to make excuses for them. No mater what excuse, poor service is poor service.
Folks that get good service tell 1 person, folks that get bad service tell 10.
As for "Skin in the game" I bought in when I bought their product.
Charlie
There are a great number of folks in this business that do care. MRC, BLI, Bowser, and Branchline are some that have given me great service with warranty, missing parts or upgrades. Wholesale trains, M B Klein, Trainworld and Litchfield Station are dealers I can highly recommend, and I have one hobby shop that is only 20 miles away that has a good stock of small parts that are priced reasonably.(his personality is lousy which is a minus)
I know that everyone has problems at times. It is the folks that handle the problems well that get the repeat business. Some of the bigger players figure they can fluff off the problems because they still have lots of folks willing to make excuses for them. No mater what excuse, poor service is poor service.
Folks that get good service tell 1 person, folks that get bad service tell 10.
As for "Skin in the game" I bought in when I bought their product.
Charlie