"Cruise ship Fiasco"

[ezdays]

To me, and it should be the same for all businesses, large or small, the customer's safety is #1, their happiness is next. An unsafe condition makes for unhappy customers and fodder for lawyers. A safe, but unhappy customer makes for bad relations, publicity and marketing. It is cause for losing customers and those that would be customers except for this bad publicity. I don't know of any business that doesn't need customers and anything you do or say that drives them away is like shooting yourself in the foot.