08-07-2013, 02:13 PM
Somewhat against my better judgment, I ordered a premium-price kit from Fos Scale Models about a month ago. I finally got a notice from PayPal that it had shipped on July 24. However, the USPS tracking hasn't been updated since July 29, and although the USPS parcel tracking says I should have received the parcel on August 5, I haven't received it. Does anyone have any experience with this sort of problem with USPS?
I've e-mailed Fos over the problem, although my experience has been that he doesn't respond to e-mails. I did say in my e-mail (1) that his response, or lack of it, would be referred to PayPal if I had to escalate, and (2) I noted that although he charged a premium price for the kit, I didn't seem to be getting premium service. (A $300+ kit and he doesn't use UPS!)
My experience with Fos has never been good -- in fact, my LHS once carried his kits, but the guy said he'd never had a simple transaction with the guy -- there was always some sort of complication.
Any experience in resolving this sort of problem would be useful!
I've e-mailed Fos over the problem, although my experience has been that he doesn't respond to e-mails. I did say in my e-mail (1) that his response, or lack of it, would be referred to PayPal if I had to escalate, and (2) I noted that although he charged a premium price for the kit, I didn't seem to be getting premium service. (A $300+ kit and he doesn't use UPS!)
My experience with Fos has never been good -- in fact, my LHS once carried his kits, but the guy said he'd never had a simple transaction with the guy -- there was always some sort of complication.
Any experience in resolving this sort of problem would be useful!